How to manage customer reviews online?
In the information age, it's no secret that consumers greatly value the opinions of their peers. Customer feedback is critical to the continued success of any brand. In fact, nine out of ten people read reviews online before committing to a product or service. The positive reviews speak for themselves. Visit us for: Digital Marketing Services In Noida A glowing testimonial or rating from a customer will make your brand shine in the best way and help build trust, increase brand awareness, and attract more consumers to your business. But in our hyper-connected digital landscape, you have to take the hard with the soft. No matter who you are or how good the service you offer, you will receive negative and even false reviews. There's no use covering them up, especially since 60% of consumers will avoid a brand that censors their reviews online. For your marketing and communications to carry any weight, transparency is key. And that means dealing with public customer opinions that ...